Warranty / Service Request - Custom Lithium

Please use the form below to lodge a Warranty Claim or Service Request on your product.

Complete the details with as much information as possible to assist us to better support your request, and remember to refer to our Warranty Terms page for detailed information relating to the warranty process.

If your request is relating to damage during shipping/delivery, please ensure that you provide photos of the damaged packaging prior to opening the product.

If your request is in relation to a warranty claim or product issue please ensure that you provide photos of the product in its full installation or in use where possible. Please note that warranty return freight shipping costs are the responsibility of the customer and will be refunded if a warranty fault is found with the product/s.

To complete your return, we require a receipt, order number and proof of purchase.

5

Their customer service is incredible. We had so many questions during the quoting process; we sent so many messages that were answered promptly and in a very helpful manner. It extends beyond that though, during the install we dropped into the workshop to watch some of the process- the welcomed us with open arms and took their time to show us everything. We will 100% be back for our caravan upgrade!

Matt & Cassie Sparks

5

Ben and Andrew at Custom Lithium went above and beyond when setting up the power system in my van. A 400Ah Lithium battery custom made to fit where I needed it, and the necessary peripherals all set up to run my fridge, fan, tv, lights and more. Couldn't be happier with their excellent product and outstanding service.

Amanda Martin

5

I bought the 200ah slim battery. The service was impeccable. I had questions about how to set it up and all my other 12volt gear, the help I received is probably the best I've ever had from a company. I can't fault them. Thanks guys.

Tim Williams

5

I went to purchase a 200amp lithium battery from Ben. As far as price and warranty, these guys were up there with the major brands if not better. Battery is amazing and kept my 50lt Waeco running for 9 days no charge. Happy if anyone wants info or recomendations.

Matt Duffy

5

I cannot recommend this company highly enough, if I could give them 10 / 5 stars I would. After ordering a battery and receiving the battery I realised I made a mistake on what terminals I wanted. After a quick back and forth with the legends at custom lithium I shipped it back to them, they made the changes and expressed it back down to me.

Moss Pauly