Welcome to Custom Lithium’s Website
These Terms and Conditions apply to the website operated & trading as Custom Lithium. By accessing and using our website, you agree to be bound by the following terms and conditions.
At Custom Lithium, we work hard to make sure all our product information, pricing, and descriptions are as accurate and up to date as possible. Still, from time to time, small differences may occur, whether that’s in product details, specifications, or how colours appear on your screen compared to real life.
We encourage you to reach out to our team if you have any questions, need clarification, or want tailored advice before making a purchase. Our goal is always to give you confidence and support in every step of your energy journey.
1. Payments and Currency
All product prices displayed on this website are in Australian Dollars (AUD) and include Goods and Services Tax (GST), where applicable.
Payment Methods:
Payment for orders can only be made using the available payment options listed on our website. Custom Lithium does not accept cheque payments.
2. Returns
Return Process:
If you are not satisfied with your purchase, you must contact us via email at sales@customlithium.com.au within 7 days of receiving the product. We will work with you to resolve any issues, but please note that we do not offer refunds for change of mind purchases.
Conditions for Returns:
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Products must be unused, undamaged, and in original condition for a return to be processed.
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Returns will not be accepted for goods that have been used, damaged, or altered after delivery, or if they have been broken or dropped.
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All postage, insurance costs and bank fees associated with the initial purchase & return are the responsibility of the buyer.
Return Shipping:
We recommend contacting our support team to arrange Border Express or an equivalent secure shipping method when returning products. The buyer assumes all risk of loss, theft, or damage during transit. We advise that you purchase shipment registration and insurance where available from the carrier.
Refunds:
Refunds will be issued for the cost of the product only and will exclude any initial delivery,return shipping costs and any bank fees or other fees associated with the order.
Damaged Goods on Arrival:
If you suspect damage during delivery based on the condition of the packaging, please take photographs and do not accept or sign for the delivery. Contact us immediately at sales@customlithium.com.au or on (07) 3519 4220 to resolve the issue.
3. Exchanges
If you wish to exchange an item, please ensure the product is returned to us in its original condition, with a copy of your invoice and a note explaining the reason for the exchange. Exchanges are at the discretion of Custom Lithium Management.
Custom Made Products:
Please note that custom-made products cannot be exchanged unless the product is found to be faulty or defective.
Exchange Shipping Costs:
The buyer is responsible for the cost of shipping the product back to us. Please include a pre-paid return satchel of equal value to the return shipping cost to ensure the exchange process can be completed efficiently.
If the pre-paid return satchel is not provided, the exchange will be delayed, and we will contact you via email to arrange for the payment of shipping costs before the return can proceed.
Returns Address:
Custom Lithium
255 Leitchs Road, Unit 3
Brendale, QLD 4500
4. Liability and Risk
Custom Lithium is not liable for any indirect, incidental, or consequential damages arising from the use of products purchased through our website. Your statutory rights under the Australian Consumer Law remain unaffected.
Custom Lithium is not liable for any losses, financial or otherwise in relation to the products, or shipping of, or advice given in relation to Lithium battery energy storage systems.
5. General Terms
By using this website, you agree to comply with all applicable laws and regulations. Custom Lithium reserves the right to modify these Terms and Conditions at any time, and all changes will be posted on this page.
All Custom Lithium batteries are recommended to be installed by a professional auto electrician experienced with Lithium technology. Some modifications to vehicle/products may be required when working with vehicle specific batteries, custom batteries or when attempting to install the products due to their compact and potentially dangerous nature.
Make Custom Lithium Your 12V Lithium Partner.