Domestic Shipping
We offer free shipping on all orders over $1,000. We aim to dispatch all orders within 3 business days of order, where stock is available. For custom orders or backorders we’ll communicate directly with you within 2 business days of ordering.
All orders are shipped via TNT (FedEx) Road Express, which generally means:
- Next business day delivery between major cities
- Delivery within 2-7 working days elsewhere
Our shipping insurance applies to approved shipping methods only, we encourage you to purchase additional shipping cover which is charged at 2.5% of the total cost of goods. This additional cover option secures a priority rebuild & express shipping of your order in the event of a shipping loss. By selecting this option, you are ensuring the goods are fully covered during transit and that Custom Lithium will fully cover the shipping and cost of repair or replacement of goods.
If this option is not selected, Custom Lithium is not liable for the delivery and state of goods as delivery is completed by third-party providers.
If there is an issue with your delivery or you suspect damage based on the state of the packaging, please take photos and DO NOT ACCEPT OR SIGN for the delivery of the items.
International Shipping
We are able to ship your order anywhere in the world, however, we require customers to organise their own freight for international orders. Please contact us if you wish to have your battery shipped overseas.